Frequently Asked Questions (FAQ)
Q.1 Will I be picked up and dropped off at my home?
A.1 Yes. BATS provides a door to door service from Newcastle, Lake Macquarie, Northern Central Coast, Port Stephens, Maitland, Cessnock and Pokolbin. If you are outside these areas we can tell you if we can go there.
Q.2 My flight is very early in the morning, can you get me there?
A.2 Yes. BATS services from the first flight in the morning to the last flight in the evening at Sydney & Newcastle airports. However it is best to book early as once our runs are done for that day we may not be able to meet your requirements if yours is a late booking.
Q.3 Do you go to Sydney & Newcastle shipping terminals?
A.3 Yes. BATS supplies a service to and from both Sydney & Newcastle shipping terminals. Book/Inquire here
Q.4 Do you go to Airport & CBD hotels?
A.4 Yes. We can pick you up and drop you off at any CBD or Airport Hotel. We ask for flexibility in pick up and drop off times as we may include these on runs going and coming from the airport. Book/Inquire here
Q.5 When will I be picked up to be taken to my flight?
A.5 BATS will get you to your flight (International) 2 to 3 hours prior to departure and (Domestic) 1 - 2 hours prior. If you want an earlier arrival please advise us when you are making your booking.
Q.6 When will I know my pick up time?
A.6 We will ring you the morning prior to departure to give you your pick up time. If you are travelling with us on a Sunday or Monday we will call you on the Friday before travel. Please note that your inward return flight will be confirmed before departure.
Q.7 When do I pay for my travel?
A.7 Payment is generally made by credit card at the time of booking when we call you back. We also accept EFT direct to our bank account for bookings made 5 working days before travel. Bookings made 7 working days before travel can pay by posting a cheque to our office. Our drivers do not carry cash.
Q.8 What is your cancellation policy?
A.8 If a booking is cancelled up to 2 days before the date of travel (Australian ESDST), a $20.00 administration fee will be deducted from the refund. If a booking is cancelled less than 2 days prior to the date of travel (Australian ESDST) NO refund will be given.
Q.9 What if my flight details change?
A.9 We understand that flights can change or be cancelled by the airlines. If your flight changes we must be informed at your earliest convenience so we can reschedule you in our system. There are no extra fees charged to you for these changes.
Q.10 What happens if my incoming flight is running late at the airport?
A.10 BATS monitor all incoming flights and if your flight is running late we will make arrangements to put you on a later bus.
Q.11 What if I can't find my driver at the airport or terminal?
A.11 It is most important that you go to the designated meeting point that you are given when booking. We ask all passengers for a mobile number and ask that you turn this on and have it in your hand as soon as possible after landing. If you are having trouble locating the driver ring the office or emergency number on your paper work. Do not go outside looking for the bus.
Q.12 Do you have an emergency no?
A.12 Yes - our Emergency No is 0407 252 560 - this is for emergencies only and not for inquiries or bookings. Please ring our office phone during business hours for bookings & inquiries.